Remote Worker

Remote Worker is form based application which is designed to be used for online and offline operation. It acts as an information carrier between field staff and back office systems through a Hand Held Unit (HHU).

The continuous data updates from the mobile field staff allows the SMS scheduling engine to automatically react to changes without any manual intervention by controllers and updates job status in real time.

Remote Worker provides the field resource with the critical information they need in real time, increasing their competence and output. Field resource can view service history, accept or reject jobs, send/receive messages, capture customer signatures, job status updates and manage spare parts. The solution also enables route directions to assist field resource arrive at jobs on time.

Enhancing the service levels by giving the customers real time information about the jobs. Remote Worker also provides the information to identify areas for performance improvement within the organization.

Remote Worker module can be integrated to any existing business applications seamlessly.

The Remote Worker module is a powerful tool in its own right which can be used stand-alone or in combination with the range of Service Management modules to provide the benefit of a fully integrated System.

Features:
	Real-time optimization and response to changing events and job updates from the field
	The user can submit their work and other non-work related requests such as Break, Holiday, Training, planned and unplanned sickness via the “Remote Worker” HHU
	The data transfer is fully secured using encryption and sent in a compressed format to minimize the cost
	The application is authenticated and can be disabled remotely if necessary. Depending on the business requirements the HHU can be configured to auto lock after a maximum incorrect user name, password attempts
	The application is form based and it can work both online and offline
	This module consists of additional features which will allow the user to record in real time, any incidents related to Health & Safety, Device and Vehicles that are necessary to comply with company’s Health & Safety and Quality procedures
	The users with vehicle assigned to them can record in real time details about the Vehicle’s Fuel Usage, Break Down, Start and End Shift Mileage which will automatically update the “Fleet Management”module

Benefits:
	Shortens service lead times leading to improved customer satisfaction and loyalty
	Empower your field work force
	Improve accuracy of field data in real time
	Faster response times
	Real-time updating of data shared across enterprise
	Call center resource can be used in different area of the business as there is no requirement to reenter the field data
	Reduces administrative costs associated with time-consuming paperwork and phone calls
	Complies with Alone Worker H&S Legislation