Case Study |
CUSTOMER PROFILE: Our client designs, manufactures and integrates Fare Collection Systems
projects all over the world.
INDUSTRY: Fare Collection System
NUMBER OF USERS: 30 users – Field Users
CHALLENGE:
Our client has outsourced the logistics operations of their contract to BDL,
where BDL was asked to supply a web based user-friendly tool whereby the field
personnel and the vehicle activities are captured in real-time and published
on the web through a secure data link whereby the customer can have the following
benefits:
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Greater visibility of the activities of mobile resources through real-time data. |
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Detailed live reports of the activities of the mobile resources. |
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Web based Management Reports and KPI’s |
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SOLUTION:
BDL was looking for a system that can track a resource; vehicle or person and
communicate with them over the phone and transfer data such as job details, site
details, part details etc to a Hand Held Unit (as per our Client requirement).
BDL could not identity any supplier who could meet the above requirements of
tracking and mobile communications together as a total solution.
Most of the current suppliers of this technology are either dealing in tracking
individual items or individual mobile communications solutions. This situation
led us develop a total solution application, including hardware, software and
networks for the Logistics operation. All the R &D was carried out utilising BDL
expertise.
Using its expertise BDL has designed and developed a Web based, Wireless, Tracking
and Mobile Communication Solutions for Vehicles and Mobile Personnel/Service Engineers
for Logistics and field Service Operations.
This is a UNIQUE concept whereby the GPS data from the vehicle and activity of the
Driver/Service engineer are captured and integrated in real time and are displayed
in the same screen, which gives an enhanced visibility of the resources in real time.
Web based reporting and Management KPI’s (in graphical format) have been developed
whereby the customer can access the activities of the Logistics operations from
any PC: Example: Daily Activity of the Vehicle/Personnel, Time In, Time Out of the
Vehicle/Personnel, Ideal time of vehicle/personnel, Mileage reports for vehicle,
Status of job assigned, Jobs attended in a particular day, Report on jobs waiting for
collection/delivery/returns etc., Tracking of the status of a particular job, part search
by serial no/job number., Executive Summary/KPI Reports – MIS- Graphical Reports on Daily,
Weekly, Yearly, Periodical, Summary of All Activities of Mobile Personnel Comparison
between Drivers, Comparison between Vehicles/Parts
SUCCESS:
BDL was able to implement a total web based logistics solution within a short period
of time as per Client requirement.
The solution provided accurate and timely delivery data in a nearly real-time environment,
enabled drivers to make more deliveries due to reduced administration tasks and better access
to pickup and delivery locations and routes, cut down on mobile phone costs to monitor or
confirm delivers, and streamlined back-office paperwork and communications.
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