Voice Over IP

VOIP stands for Voice over Internet Protocol. IP is the protocol over which the whole Internet is running. When voice is carried over an IP network (Internet), the whole process is called VOIP. Since Internet is a lot cheaper than the conventional telephony process, the traffic is quickly converting to IP from the old telephony process.

When a voice call is initiated between two points, one or both of these points can be normal telephone (PSTN) lines. A gateway is required to convert calls from internet to PSTN or from PSTN to internet. Software is also provided to find out the destination of the call and route the call to the proper gateway that can handle the delivery of that call. Gateways generate all the detail records of all the calls made.

An economical VOIP calling system can be setup in a company, whereby office personnel can contact the Field Service staff such as Drivers and Service Engineers over the mobile phone economically.

Also we can have a VOIP solution where customers call in to register the complaint and the Field Resource Centre calling the service engineers to attend the calls.

Field based operations can be fully integrated with VOIP solutions for the operation to be more efficient and economical.