Support
BDL Services are designed to help our customers
obtain most value from our professional expertise. Before,
during and long after implementation, BDL experienced staff
will work closely with clients to achieve quantifiable results,
and significant return on investment.
BDL provides a range of support services that
are tailored to meet the demands of each installation. With
unrivaled industry experience and a strong focus on field
service environments, our expertise in service management,
distribution, logistics, and system applications can help
you streamline business processes, incorporate services best
practices, reduce costs, and achieve the highest returns from
your technology investment.
BDL service organization provides several areas of professional
services; all are designed to maximize the profitability and
quality of Service Lifecycle Management. Consulting services
include viability studies, process efficiency assessments,
gap analyses, project management, executive seminars and custom
development.
BDL is committed to delivering innovative, business-enhancing
solutions. We realise that a truly successful solution will
reflect your business and generate return on investment, year
after year. With BDL professional services team, you can achieve
expert service delivery and tailored solutions that reflect
industry best practices.
Our team of experts can assist you before, during, and after
the implementation process:
• Business analysis
• Selection of hardware, network, and wireless carrier
• Implementation arrangement
• Tailored solutions, system, and data configuration
• On site Trainings
• Future Technology
We have a better understanding of industry
and company best practices; systems, implementation, and deployment;
software product extensions and personalization; and have
a demonstrated approach and methodology.
Core components of these services include:
Consultancy
We provide a full consultancy service to ensure your business
obtains the maximum benefit from your investment.
BDL can help transform installations through
implementation, business process and technology services consulting.
Installation
Once we understand your business need for the product we are
able to carry out the installation which, depending on your
requirements can range from a basic product installation through
to customisation, report writing and in depth product setup
such as nominal coding.
Incorporate tried and proven methodologies based
on BDL experience to ensure the best possible installation
without sacrificing quality, budget or schedule. BDL has an
excellent integration delivery team.
Training
Our training courses are designed to enable you to set up
and use the products as effectively as possible with the minimum
amount of unproductive time. Training can either be carried
out on site or from our premises depending on numbers involved.
BDL provides an assortment of professional training
programs to meet unique customer requirements.
Support
We provide comprehensive support solutions for all products
we sell. As standard, support is offered from Monday to Friday
9am – 5pm, extended coverage options are also available.
BDL offers a multi-tiered support program to meet your support
and maintenance needs.
The support team is committed to delivering quick resolution
to customer issues. A wide range of maintenance and support
programs is available to provide the services needed to operate
in a critical services environment. Our services are tailored
to user requirements and preferences, and designed to promote
customer satisfaction, return on investment, and long-term
operational improvement.
Support services
include:
• Telephone helpdesk
support
• E-mail support
• Optional 24x7 support for high priority issues
• On-site service
• Standby support for key objectives
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