Industries - Field Service

Field service activity is a significant process in most of businesses which engaged in the installation, maintenance and repair of equipment.

A mobile solution for the field service industry can simplify paperwork processes for scheduled and ad-hoc service or maintenance requirements, from first call and dispatch all the way through to completion of the job, and make sure best use of company information from remote locations.

Mobile solutions are used to automatically assign jobs and alert technicians in the field, provide customer account histories and site locations to prepare field workers, while also setting customer expectations with updated ETA information. Furthermore, they facilitate the tracking of parts used.

The use of mobile handheld devices, including PDAs, usually ruggedized for use in tough environments, reduces the number and cost of phone calls necessary to support and complete a job.

BDL SMS software enables companies to focus on what they do best, to do it better, more efficiently and more cost effectively. By using BDL SMS, companies can afford to offload expensive fixed costs, whilst retaining full control of the management process. An affiliation with BDL maximises the potential for business improvement, and provides opportunities to add value to and enhance the market offering.

BDL can design and develop a Web based/System based, Wireless, Tracking and Mobile Communication Solutions for Field Service Operations. This is a one of its kind concept whereby the GPS data from the vehicle/personnel and activity of the Service Engineer are captured, integrated and displayed in real time. This gives an enhanced visibility of the resources in real time. BDL software can be supplied with and without GPS module