Brochure

REMOTECOMM FOR FIELD SERVICE PERSONNEL

Remotecomm is a tool to facilitate the field force to work proficiently and the company to manage its resources efficiently and to measure the performance of its field force.

Field Resources are the most costly part of the field service operations and the efficient utilization of these resources is critical to the success of business. Many organizations generally invest more in the call centers for processing of customer service requests than in the Field Service Operations Solutions. Investing in Remotecomm will Increase visibility of the field resources, will reduce administration work and maximize the clients Return on Investment

Remotecomm facilitates the field service force without human intervention delivering the Field Service information to field service staff equipped with Hand Held Units. Gathers job status, start times, job time, parts used etc. The service module facilitates the field force to update job status and provide job completion data in real-time. The system has live scheduling facilities and provides real-time control over resources and operations, sophisticated real-time integration and reporting

Whether you need message, e-mail or technical information delivered at the moment it is sent; work orders delivered to the filed personnel in real time; customer information to be delivered and available at your fingertips; mobile solutions from BDL will meet and exceed your expectations. We have the technology and expertise to mobilize your existing business applications or help you transform a paper-based process into a powerful mobile solution.

With the right tools and information in hand, your workforce can now make the most of their time away from the office. Now sales and marketing personnel can access and review notes from previous meetings to fine-tune discussions with personal references; service engineers can instantly receive work orders to respond more quickly to customer needs and your clients can even track and report inventory status in real time enabling faster response times. With the help of real time information, your employees will be able to deliver accurate and timely information to the customer and the corporate office which is key to maintaining a competitive edge in today’s business.

Remotecomm provide major benefits including; improved productivity, reduced administrative overheads and better operational efficiency & customer service. Also saves money and increases customer satisfaction. Cost savings as a result of reduced need for incoming and outgoing calls from the call centre. Real-time reporting enables customer queries to be reduced and can be addressed more efficiently.

It trims down manual paperwork and queries, but above all it enables them to be more efficient and therefore increase the number of jobs they can complete per day.

Benefits using a Mobile Communications Tool for the Field Service Operations.

• Automatic scheduling of the right resource, at the right time, based on skills and expertise, service-level agreements, drive time, availability, and other factors.
• Automatic transmission of assigned tasks to field resources according to your business practices.

• Real-time updates of field activity.

• Mobile worker legislation requirements can be meet, ensuring workers view and accept health and safety information before starting to work.

• Reduction in paperwork both onsite and at the office

• Control Centre and Customer are better informed, in Real time.

• Engineers are better equipped with the right information - Customer history or previous maintenance work records can be attached to new job allocations improving quality and customer service.
• Information is available for safety and operational needs - The system captures actual start and finish times for measurement and analysis.
• Measurement of service levels, resource utilization, jobs allocation to employees, and operational cost can be easily seen.
• It provides analysis all the way to the customer or employee level (KPI). Analyses can be performed according to area, job type, employee skill, time frame, and other factors.
• Features of built-in measurements such as workload, amount of overtime, mileage traveled, and resource utilization rate.

• Using Remotecomm is a competitive advantage, it is a key selling point to prospective customers, where customers prefer Real time information.

• Customer relationships can be enhanced through access to timely and accurate customer history data before and during site visits

• Reduced senior management resource in day to day operations, allowing them to focus on developing the business and looking for new opportunities.

• Increased efficiency and Return on Investment.

• It is easy to measure business Service Level Agreements accurately against the real time data.

The Features of BDL Remotecomm are as follows:

The Remotecomm system comprises of Software, Hand Held Unit, and Field Support with Additional features.

Remotecomm System runs on Windows 2003 Pocket PC in the Internet Explore by using its built-in features and java based embedded application. It can be configurable to Customer requirement. The system can be linked with any third management software application with defined connectivity such as XML or ODBC in two-way data transfer.

The Remotecomm incorporates the following functionalities,

1. Resource Allocation
2. Resource Scheduling
3. Call Allocation
4. Call Management
5. Call completion
6. Call completion when part involved
7. Part Logistic Task Allocation & Management
8. Notification
9. Additional Information on different activities
10. Additional Functionality
a. Schedule
b. Holiday Plan
c. Training plan
d. Standby Covers
e. Any special project work scheduled
f. Barcode features
g. RFID features
h. GPS
i. Auto Router
j. All the notifications

A Total solution comprising of all features as mentioned and in addition the system should consist of Inclusive Services like GPS, Resource Planning Tool, Resource Scheduling Tool, HHU warranties and reporting like System performance report, Daily Fault Status report, Device performance report, and other tools like Engineer KPI, Real time Asset Management, Device Reoccurring faults, Vehicle Management Report.

The system can allow also office-based staff also to use the above facilities from any PC with internet connection.

The customer has access to all the management reports generated, via the Internet using the BDL web page. The customer can log into their account using a User Name and password. They can then access all the reports generated by the BDL Software. Following are some of the reports the customer can access:
The customer depending on their requirements can customise their package to include tracking module along with the Remotecom applicaton. BDL Wireless tracking system is an online sophisticated software solution to your resourcing needs. A Windows based application that provides access and visibility to your fleet and mobile personnel activities via the Internet, allowing you to track, monitor from almost any PC, in any location in the world.